Returns & Exchanges Policy
At Modelones, we want you to be completely satisfied with your purchase; if you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure that all beauty products remain in their original packaging and are unused to qualify for a return.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, including all brushes, powders, and accessories that came with the set.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing